We are sorry that you aren’t happy with your experience.
If you haven’t contacted us yet then submit details of your issue through the chat widget by selecting “I have a complaint”. If you prefer you can make a complaint by phoning our free number +442034885072 or emailing us at complaints@fairlo.co.uk.
We'll be in touch to try to resolve your complaint as quickly as possible. Please note that we're typically allowed up to 8 weeks to investigate your complaint and produce what's called a 'final response'.
If you're not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you have to do this within 6 months of the date of our final response.
How to get in touch with the Financial Ombudsman:
- Post - The Ombudsman’s address is:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
- Phone - You can call the Ombudsman on 0800 023 4567 or 0300 123 9123.
- Website - Visit the Ombudsman's website for more information: financial-ombudsman.org.uk.
You can also find an online version of their consumer leaflet.
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